Personalized items. Once you've approved your proof, personalized pieces are made to order and can't be resold, so they're final sale. This is exactly why we proof every order first — check the spelling, the font and the placement carefully before you approve, and tell us if anything is off. We'd far rather fix it at the proof stage.
Blank items. Anything bought without engraving can be returned or exchanged within 30 days of delivery, in its original condition.
If something arrives damaged or isn't what you ordered, that's on us — get in touch and we'll put it right.
For our full return policy — including who covers return shipping and refund timing — see our Return Policy page.