Refund Policy
Personalized / custom-engraved items
All sales are final on personalized items once you approve your proof and production begins. This is exactly why every order gets a proof — check spelling, font, and placement carefully before approving, and tell us if anything's off. We'd rather fix it at the proof stage than after.
If an item arrives damaged, or doesn't match what you approved, contact us and we'll put it right at no cost to you.
Blank (non-personalized) items
May be returned or exchanged within 30 days of delivery, in original, unused condition. Return shipping is the buyer's responsibility, unless the item arrived defective or isn't what you ordered — in that case, we cover it.
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Contact us before sending anything back so we can give you instructions.
Refunds
Approved returns and exchanges are processed within 5 business days of us receiving the item back. We do not offer refunds on personalized items past the proof-approval stage — this is stated at checkout and during the proofing step.
Custom order & proof approval process
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Place your order and provide your personalization details (text, font, placement, artwork).
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We create a digital proof and send it to you for review.
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Minor revisions — font changes, placement adjustments, and similar tweaks — are included at no charge, as many rounds as it takes to get it right. Logo fitting (for example, inverting a logo so it reads correctly on a light vs. dark substrate) is included too.
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Once you approve the proof, production begins — this locks in the design and starts the final-sale policy above.
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Item is produced and ships per our Shipping Policy (7–10 business days from approval).
Questions?
Contact us at justin@fynnswood.com.