Polar Camel Sublimation 15 oz Insulated Mug with Slider Lid

What's included. Every personalized item includes engraving of your text, your own vector artwork, or a design from us — at no extra charge.

Artwork that needs converting. If you send a logo or image that isn't already engraving-ready, we convert it:

• Not needed — $0. Text only, a vector file, or one of our designs.

• Tier 1 — $5. A simple, high-resolution image.

• Tier 2 — $15. Complex artwork or fine detail.

• Tier 3 — quoted. Complex artwork supplied at poor quality. This one needs review before you buy, so we can tell you what's achievable and what it costs.

"High resolution" means any vector file, or a raster image at least 1000 pixels on its long edge.

Sending us your artwork. Two ways, whichever suits you. Before you order — send it through our artwork submission form and we'll grade it within 1 business day, so you know the cost before you commit. After you order — send it through the same form with your order number and we'll key it to your order; if it needs a higher conversion tier than you selected, we'll invoice the difference before anything goes into production.

The form accepts vector artwork (AI, EPS, PDF) and high-resolution JPG or PNG. If yours is an SVG, zip it before uploading — that's a limit of the upload field, not of what we can engrave.

You approve before we engrave. Every personalized order gets a proof. Nothing is cut until you've approved it, and the turnaround clock starts from your approval.

Fonts. Montserrat, Bebas Neue, Playfair Display, Sacramento, Great Vibes, Amatic SC. You can also name your own, or let us choose to suit the piece.

Character limits vary by product and are shown on the engraving field for each item.

The engraving shown in our product photos is a sample design, to show placement and finish — your item is engraved with your text or artwork.

For our full policy on proof revisions, logo fitting, and artwork retention, see our Return Policy page.

Hand wash with warm water and mild dish soap, then dry. Avoid the dishwasher — high heat and detergent dull the powder-coated finish over time, and repeated heat cycles can affect the vacuum seal that keeps drinks cold.

Skip abrasive scouring pads and bleach-based cleaners; both scratch the coating and the engraving. Never microwave — the body is stainless steel. For stubborn residue, soak with warm water and a spoonful of baking soda rather than scrubbing.

Turnaround. Personalized items ship 7–10 business days after you approve your proof. Artwork sent for review before purchase is graded within 1 business day.

Where we ship from. Leakey, Texas.

Shipping rates.

• Standard — $7.95, free on orders over $75. Covers the large majority of what we sell.

• Oversize — $19.95. Longer or heavier pieces, such as large boards and blocks.

• Heavy — $29.95. The largest and heaviest pieces.

• 36" Fireman Axe — $38. Its length is charged separately by every carrier.

Oversize and Heavy items are charged at their own rate and aren't included in free shipping.

For our full shipping policy — including international requests — see our Shipping Policy page.

Personalized items. Once you've approved your proof, personalized pieces are made to order and can't be resold, so they're final sale. This is exactly why we proof every order first — check the spelling, the font and the placement carefully before you approve, and tell us if anything is off. We'd far rather fix it at the proof stage.

Blank items. Anything bought without engraving can be returned or exchanged within 30 days of delivery, in its original condition.

If something arrives damaged or isn't what you ordered, that's on us — get in touch and we'll put it right.

For our full return policy — including who covers return shipping and refund timing — see our Return Policy page.